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Crisis Communication / Media Relation "Survival Skills"

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Course Description:
ARMADA’s Media Relations “Survival Skills” Training Course is focused on developing the tools necessary for an organization’s leadership to properly and professional deal with the news media. No matter if the news is positive or negative, media coverage greatly impacts the general public’s opinion of your organization and its mission.

The course will provide the participants with the foundation of effective communications, understanding the news media, how to properly prepare for the news media during critical incidents, how to write and prepare media releases, and conduct practical exercises including videotaped media interviews.

Course Length:
One and a half days.

Topics covered:
•Introduction into the basic fundamentals of Media Relations
•Understanding why we must deal and interact with the news media
•Effective communications with the news media
•Effective Communication Skills
oVerbal and non-verbal Communications
oInternal Communications
oExternal Communications
oImportance of developing Listening Skills
•Role of the Public Information Officer (PIO) when dealing with the news media
•Agency Spokesperson during critical incident
•Understanding the needs of the media during day to day operations and critical incidents
•How to properly write and prepare a media release and news advisory which will capture news editor’s attention
•How to properly prepare for briefings and news conferences during crisis situations
•How to prepare for media appearances and interviews
•How to handle dealing with the media during Crisis Situations
•How to handle the media when the news coverage is negative
•Ohio Sunshine Law - Release of information “Is it a public record?”
Workplace & School Violence Prevention Training - Employee

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Prerequisites:
None

Course Summary:
This course is detailed program that provides employees with skills needed to prevent and recognize workplace / school violence.

Course Length / Hours:
1 Hour.

Topics May Include:
Violence Statistics
Recognizing Violence
Typical Violence Policies
Violence Warning Signs
Violence Myths
Workplace & School Violence Incident Management

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Prerequisites:
None

Course Summary:
This course is detailed program that provides supervisors, managers, and directors and school administrators with skills needed to prevent, recognize and properly manage workplace and school violence.

Course Length / Hours:
2.5 hours.

Topics May Include:
Workplace Violence Program Development, Violence Myths, Workplace Violence Statistics Documentation, Recognizing Violence, Managing Violence, Typical Violence Policies, Protecting your Employees & Students, Violence Warning Signs, Interaction with the Media, Reporting Workplace Violence, Interacting with Law Enforcement
Resuming Normal Operations
Terminating and/or Suspending Associates

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Course Description:
The training is for all managers, supervisors, and human resource personnel. The training provides detailed instructions on how to properly prepare, conduct and/or follow-up on an associate termination.

This course is typically a (1) one day course (approx 7 hours of instruction) that is customized to the Client’s protocols. Please contact us to receive a training cost estimate.

Topics Covered:
Gathering necessary intelligence prior to the interview, who should be notified, interview location, room set-up, prior to the interview steps, approaching the interview, the actual interview, recovery items, escorting, post termination/ suspension action steps, law enforcement involvement, etc.
Threat Assessments

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Course Description:
A detailed program that provides supervisors, mangers, and business owners, with skills needed to properly complete a threat assessment. Just because someone makes a threat doesn’t mean they pose a threat.

This course is typically a two day course (approx 14 hours of instruction). The course is geared toward Crisis Management Team Department Members (Safety, Security, Legal, Human Resources, Operations, Administrators, Psychiatrist/Psychologist). Please contact us to receive a training cost estimate.

Topics Covered:
Warning signs, escalation of behaviors, domestic violence, stalking, basic interviewing, terminating & suspending employees, threat assessment overview, information gathering, attack related behaviors, attack cycle, categorizing threats, case study training
Incident Management

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Course Description:
A detailed program that provides supervisors, mangers, faculty, and business owners, with skills needed to manage critical incidents, emergencies, and school / workplace violence incidents.

This course is customized to the Client’s operations. Please contact us to receive a training cost estimate.

Topics covered:
Initiating the plan, trusting the team, flexibility, prioritizing, leadership, emergency responder interaction, after- action reporting, updating the plans, and lessons learned
Victimization Reduction - Mind Setting

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Prerequisites:
None

Course Summary:
This class is a MUST take class for parents, high school students and college students, business professionals, realtors, utility workers, delivery drivers, police officers, security professionals and the like. This course acts as the foundation of all ARMADA courses. For generations people have been taking classes that teach them how to punch, kick, fight and shoot. However, what they are not being trained is how to mentally prepare and react to emergency or crisis situations. Most people are trained to “workout” every muscle, except the most important one…their mind. Our Victimization Reduction - Mind Setting course provides intense, direct, and detailed training geared toward confrontation management and conflict resolution.

Course Length / Hours:
4 hours.

Topics May Include:
Powers of Observation, Mind-Setting, Doing Nothing, Flight or Fight Response, What Does Work, Dealing with Fear, Totality of Circumstances, Deadly Mistakes, Survival Rules, Communication Skills, Law Enforcement Interaction, Scenario Training
Victimization Reduction - Street Smart Survival

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Prerequisites:
None

Course Summary:
This class is a MUST take class for parents, high school students and college students, business professionals, realtors, utility workers, delivery drivers, police officers, security professionals and the like. Our Street Smart Survival course builds upon the topics addressed in the Mind Setting course by discussing a number of other very specific concerns. This course will absolutely provide students with the tools needed to avoid an incident and/or properly respond to an emergency / crisis.

Course Length / Hours:
6 hours.

Topics May Include:
Review Of:
Powers of Observation, Survival Rules, Doing Nothing, Mind-Setting, What Does Work, Flight or Fight Response, Totality of Circumstances, Dealing with Fear, Communication Skills, Deadly Mistakes, Law Enforcement Interaction Scenario Training

Focus On:
Home Safety (Apart. Dorm, Home, etc)
Personal Information Protection, Hotel Safety, “Dinner & Dancing”
Vehicle Safety, Street People / Pan-Handlers, Travel Safety, Office Creepers, Banking / ATMs, Weapons / Alternative Weapons
Hospital Incident Command System (HICS)

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Prerequisites:
None

Course Summary:
This curriculum is designed to provide hospital staff with the knowledge, skills, and abilities to effectively manage a disaster or emergency event within their facility using the Hospital Incident Command System concepts and resources. This course will assist facilities with compliance related to NIMS and the Department of Homeland Security, Joint Commission, and other regulatory agency mandates and standards.

The course can be customized to meet the training needs of hospital staff depending on their familiarity and knowledge of HICS along with the position they would potentially fill. Intermediate and advanced level HICS courses and/or section-specific workshops can be conducted for staff with a need for more in-depth, detailed information related to incident command principles.

Course Length / Hours:
4 Hours.

Topics May Include:
The curriculum will incorporate FEMA courses IS 100, 200, 700 and 800 along with concepts such as the “Planning P” and other incident command philosophies.
General Security Awareness

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Course Description
A detailed program that provides employees, supervisors, mangers, business owners, and school administrators with skills needed to work within a more safe and secure environment while on company property.

This course is typically a (1) one hour long course that is customized to the Client’s needs. Please contact us to receive a training cost estimate.

Topics Covered:
Enhancing your facility security, 2% security, crime statistics, policies and procedures, observation skills, applicable technologies, contractors/ visitors, special events, Scenario training
Conducting Security Assessments

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Course Description:
This training is a “must” if you want to “target harden” your workplace or home. The training will provide information that will allow you to recognize vulnerabilities around your place of business and/or home. More importantly, the workshop will teach you how to mitigate the vulnerabilities you identify.

This course is customized to the Client’s operations. Please contact us to receive a training cost estimate.

Topics Covered:
CAP Indexes, crime indexes, police liaison, CPTED, lighting, fencing, landscaping, gates, door hardware, locks and locking devices, access control systems, CCTV systems, burglar alarm systems, security system networking/integration, backup-systems, UPS systems, fire code restrictions, facility design and layout, legal ramifications, guard force management, and generating security polices and procedures.
Robbery Prevention

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Course Description:
A detailed program that provides employees, supervisors, mangers, and business owners, with skills needed to properly prepare for, and respond to a robbery.

This course is typically a (1) one hour long course that is customized to the Client’s needs. Please contact us to receive a training cost estimate.

Topics covered:
Enhancing your facility security, robbery prevention items, overview of a robbery, who commits a robbery, steps to follow during a robbery, actions immediately following a robbery, Scenario training
Conducting Investigations

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Course Description:
Provides detailed training to properly conduct criminal and civil investigations.

This course is typically a two day course (approx 14 hours of instruction). The course is geared toward Safety, Security, Compliance, Legal, and Human Resources personnel. Please contact us to receive a training cost estimate.

Topics Covered:
Initial information gathering, case management, evidence gathering, fact finding, chain of custody, law enforcement liaison, report writing, investigation flow charts, legal consideration, investigation follow-up, Grand Jury trials, and scenario training.
Interviewing & Interrogation

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Course Description:
Provides detailed training to properly conduct interviews of witnesses and interrogate suspects.

This course is typically a two day course (approx 14 hours of instruction). The course is geared toward Safety, Security, Compliance, Legal, and Human Resources personnel. Please contact us to receive a training cost estimate.

Topics Covered:
Interview preparation, question development, room selection and set-up, legal considerations, documentation, interviewing witnesses, interview follow-up, interviewing suspects, interrogation techniques, order of interviews, verbal and written confessions, law enforcement interaction.